Refund & Return Policy

Every Clanteeco item is printed just for you when you order it. Because each piece is made to order, we cannot resell returned items. This policy explains when we can replace or refund your order.

What we cover

We will replace your item or refund you if, within 30 days of delivery, you tell us your item:

• has a printing error (for example a smudged, peeling, cracked, faded or crooked print, or the wrong design);
• arrived damaged or defective (for example holes, stains or broken seams);
• is the wrong item (wrong product, size, or color compared with what you ordered).

What we cannot accept

Because items are printed on demand, we cannot accept returns or exchanges for:

• choosing the wrong size, or a size that does not fit as you hoped. Please check the size guide on each product page before ordering;
• choosing the wrong color, or a change of mind;
• small differences between screen colors and printed colors, or small differences in print placement;
• items damaged by washing or care instructions not being followed;
• problems reported more than 30 days after delivery.

How to request a replacement or refund

1. Email [email protected] within 30 days of delivery with the subject "Order problem" and your order number.
2. Include clear photos showing the problem, and a photo of the label or packing slip if the item is the wrong one.
3. We review your request and usually reply within 2 business days.

You do not need to send the item back unless we ask you to. If we do ask for a return, we will send you instructions and cover the return shipping.

How refunds work

• If your request is approved, you can choose a free replacement or a refund.
• Refunds go back to your original payment method. Your bank or PayPal may take 5–10 business days to show the refund.
• Original shipping costs are refunded when the problem was our fault.

Cancelling an order

You can cancel an order within 2 hours of placing it by emailing [email protected] with your order number. After that, your order may already be in production and cannot be cancelled.

Lost packages

See our Shipping Policy for what to do if a package is late, lost or marked delivered but missing.

Orders placed on Etsy

If you bought one of our designs on Etsy, please contact us through Etsy messages. Etsy's own purchase protection policies also apply to those orders.

Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your state.